Emesa boasts a Quality Management System designed, implemented and certified by AENOR, based on the international standard UNE-EN ISO 9001 for the scope: “preservation, maintenance, management and operation of road traffic on the M-30 and related access roads. ”
This System is based on the ‘process approach’, which consists in the identification of the set of processes of a company as well as their interactions. The PDCA cycle (plan-do-check-act) is applied to each of the identified processes, allowing Emesa for continuous improvement based on objective measurements.
Among the main identified processes, also known as key processes, are: customer-related processes, Control Centre management, traffic incident management (TIM), electrical and computer equipment maintenance management, report writing or road structure maintenance management.
Our Quality Management System (QMS) ensures compliance with customer requirements and, together with the leadership and commitment of the Executive Team, ensures the efficient functioning of Emesa and constitutes a guarantee of quality.